songketdunia.my can only send orders to street address in Malaysia. We do not deliver to P.O. Box address. We do international shipping to Singapore, Indonesia and Brunei.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

If you are not at home to receive your purchased order, please log in to your account or the carrier website to track the status of your shipment. Should the order be unable to be delivered to you successfully after few attempts, or you do not pick up your order at any nearby location as stated by the carrier, the order may be disposed after the stipulated time given. Therefore, we will not refund you any amount that you had spent on your order.

We deliver all orders using our standard packaging materials as mentioned specifically in the product details. Special packaging can be included together from the available add-ons (box packaging).

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

SHIPPING CHARGES

songketdunia.my currently has a FREE SHIPPING policy for Peninsular address for items above RM 79 and discounted shipping for East Malaysia and international addresses (subject to change by the management).

STRICTLY NO REFUNDS if any for any shipping & handling charges.

We strive to deliver your purchased products in the shortest time possible. All orders are in processed as soon as the transaction is confirmed. All orders are dispatched and delivered by our designated carriers, Monday – Sunday, depending on each carrier's operation policy.

DELIVERY LEAD TIME

We prioritise fast shipping! Orders confirmed before 12 noon are dispatched from our Wangsa Maju outlet within 1-2 business days, usually shipping daily. While rare, unforeseen delays may occur, but we always strive to deliver your order as quickly as possible.

Normal Delivery lead times are as follows:

• Peninsula Malaysia: 1 – 3 working days for your order to arrive.
• Sabah / Sarawak: 2 – 5 working days for your order to arrive.

Delivery to rural or remote areas may take an additional 1-2 working day.

SALE / PROMOTIONAL PERIODS

During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.

• Peninsula Malaysia: Additional 3-5 working days for your order to arrive.
• Sabah / Sarawak: Additional 3-7 working days for your order to arrive.

It is advised to place your order early for festive periods such as Hari Raya.

HOW TO TRACK YOUR ORDER

Please locate your tracking number from the delivery confirmation email or by logging into your user account. Alternatively, you can visit the courier website and enter your tracking number to see the status of your order delivery. Please allow a few hours after you receive the delivery confirmation email for the system to reflect the status of your order delivery.

If there is a delay, it will be indicated on the courier's website. In the circumstances that you have not seen a status update of your delivery after a week since receiving confirmation email, please contact customer service via Whatsapp/Call at +60167572751  for further assistance.