RETURNS AND EXCHANGE
(For both courier and retail stores exchange)
Normal priced items are exchangeable within 7 days from your invoice date.
Exchange items / merchandise must be in original condition, unworn, unwashed, or defective merchandise with all original tags attached to the merchandise, and any related accessories or instruction booklets included. Exchange is strictly subject to stocks availability. Any product for exchange must be returned in their original packaging.
We will not accept merchandise that has been worn, used, altered, damaged or defective other than manufacturing defect. In other words, incomplete, damaged, worn, soiled or altered returns, or anything we reasonably believe has been used or worn, will not be accepted. Please also note that merchandise that are damaged as a result of wear and tear are not considered to be faulty or defective.
STRICTLY NO exchange for items sold under / such as Flat Price, Mark Down, and Stock Clearance items.
Exchange Policy is granted for 1 time only for each item.
If the item that you wish to exchange is out of stock, you can choose to exchange to any other item, subject to stock availability. If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the price of the item you wish to exchange is lower than the price of the returned item, NO cash refund policy shall apply.
IF IN OUR SOLE OPINION, THE GOODS YOU HAVE RETURNED TO US ARE NOT FAULTY OR DAMAGED, AND CORRECTLY CORRESPOND TO THE DESCRIPTION DISPLAYED ON OUR WEBSITE, OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITH OUR RETURN POLICIES OR THEY HAVE NOT BEEN RETURNED IN ACCORDANCE WITHIN THE RELEVANT RETURNS PERIOD FROM RECEIPT OF ORDER, YOU WILL NOT BE ENTITLED TO AN EXCHANGE AND WE WILL RETURN THE GOODS TO YOU AT YOUR COSTS AND EXPENSE.
EXCHANGES BY COURIER
Please follow the steps in How to create a Return for Exchange:
- Visit our Exchange Center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines.
The goods are your responsibility until it reaches our warehouse. Please make sure it is packed properly and securely to avoid any damages. All goods will be inspected on return. As we try to accept all returns, should an item that is returned to us in an unsuitable condition, we may have to send it back to you at your cost or dispose it accordingly. We are not responsible for any items that are returned to us by mistake.
We reserve the right to refuse any exchange. We reserve the right not to accept returns or exchange received after 14 days of the invoice date. Furthermore, we reserve the right to deny refund if the merchandise does not meet our return policy guidelines, in which event, we shall return the merchandise to you at your expense. You are required to pay the shipping and all return charges within fourteen (5) days upon notification, failing which you shall be deemed no longer interested in the merchandise, and the same shall be disposed or dealt with in any manner we deem fit, without any liability and/or further reference to you.
STRICTLY NO cash refund. Returns will be processed within fourteen (7) working days of receipt of the returned items.
EXCHANGES IN RETAIL STORES
We do offer the right for you to exchange your purchased items in one of our Songket Dunia Stores. Items can be exchanges in any of our retail outlets.
Please follow the steps in how to do an exchange in retail stores or you can contact our customer service at 03-4141-8377 to assist you further.
How to do an exchange in retail stores:
- You are required to show the ORDER NUMBER either by presenting the payment receipt or after shipping order details message received via sms.
- You MUST bring the product with its original packing to the preferred store.
- Upon receiveing of the physical item(s), our staff will inspect the returned item(s) is / are in good / unworn conditions.
- If the item that you wish to exchange is out of stock, you can choose to exchange any other item, subject to stocks availability.
- If the item you wish to exchange exceeds the value of the item returned, you shall pay for the excess; in other cases, if the item you wish to exchange is lower price than the returned item, NO cash refund policy shall apply.